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Delivering In-store Experiences Online


Turn Customer Support into Your Sales Team!

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Delivering In-store Experiences Online


Turn Customer Support into Your Sales Team!

Vendit offers an Integrated Shopping Desk and Video Chat Service to support Consultative Sales Online.

Benefits


Benefits


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INCREASE customer CONFIDENCE

...by connecting in-store sales and product experts when it really matters. Use the most suitable way of communication via chat or direct call to build personal trust with your customers. Understand product preferences, budget and specific needs to find the best product fit. Build a trusted relationship between your brand and customers with human touch that matters. 

Sell high value items

...by discussing over a joint view of the shopping basket. Decreasing paralysis of choice by providing a dedicated panel for seller's recommendation. Create bundled offers on the go to make the deal more appealing. Get direct feed-back from the customer to adjust the recommendation.

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Motivate and measure your online sales team

...by understanding customer online times, preferred sales items, chat habits and more. Follow the progress of individual sales people and see them perform as a team. Correlate your sales figures with the actual online sales performance of the team.

 

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How it works


How it works


As online shopping continues to grow, Vendit offers a new way to engage with visitors on your website in real-time. The service enables a combination of products and options to be suggested by the seller to keep your digital customers personally engaged by way of human touch, providing a similar user experience as in-store. You may discuss product fit, budget, services, warranties, sell-on accessories or whatever you think gives you the edge to close the sale. Be there for your loyal customers 24 hours a day with virtual sales team and consulting capacity on demand.

CUSTOMERS

...wary of on-line commerce – have the chance to engage directly with a real sales professional over the shop’s website. The customer simply selects the most appealing sales agent and begins the process of choosing product(s) with the help of this dedicated agent. The customer only needs to provide information such as preferences, budget and specific needs reducing the paralysis-of-choice to an absolute minimum. Customers have the feeling that they know what they are buying and they have made the right choice. These customers return again and again.

THE AGENT

...using text, voice, images and video – engages directly with the customer and offers a variety of product choices based on the customer’s needs and preferences. A selection of alternate suggestions and customer specific bundles can be placed in the customers shopping cart, helping them proceed through to checkout. If expert consultation is necessary, a second agent, from an external pool, may join the process at the click of a button. No time is wasted. No delays are incurred. Customer loyalty and commitment are strengthened.

MANAGEMENT

...by monitoring the sales performance of the team, ensures that visitor engagement substantially increases the rate of successful on-line sales. Sets individual targets for number of product recommendations and associated revenues.  

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Advantages for retailers


Advantages for retailers


Turn the on-line shopping experience into an in-store adventure. Provide your customers with the expertise they need to remove indecision and doubt from the purchasing process. There are diverse benefits for the retailer:

Activate franchise partners

Using the corporate website to enlist quality associates.

Higher rate of closed sales

Substantial increase in sales when compared to standard on-line processes.

A comprehensive set of features

A full feature set is included with no hidden costs –  includes key aspects of ecommerce integration.

Increased customer loyalty

Personalized engagement generates return sales.

“Uber” on-demand model

Best agents will be in demand. Commissions for completed deals.

Reduce shopping cart abandonment

Reintroduce a human touch, personalised bundles and promotions.

Contact us


Contact us


Free Consultation NOW!

Vendit is a software start up with an experienced team having many years of experience in the domain of retail sales. We invest all our energy in a single dedicated vision - to help merchants deliver a truly effective in-store experience online.

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